Complaint Filing Instructions

Types of Complaints

• Negligent and improper work
• Breach of contract
• Mechanics lien is filed
• Employee claims
• Contractor against a subcontractor
• Subcontractor against a contractor
• Soil, asphalt or concrete testing: labor or material
• Material and/or equipment supplier

Filing a Complaint

In light of the recent surge in COVID cases throughout the state, and to ensure your safety as well as the safety of our investigators, the Contractors Registration & Licensing Board is temporarily suspending in-person claims investigations until such time that it is deemed safe to resume normal department operations.

1. File a Claim Using Our Online Platform.
2. The Complaint Filing fee is $25.00, payable through our online platform.
3. In your Complaint, please explain possible deficiencies.
4. Complainants are required to provide copies of all available supporting documentation required by the Commission. Said documentation may include, but is not limited to: written contract and agreements, invoices billings estimates, photos, receipts, canceled checks, time cards, payroll data, court judgments, binding arbitration awards, and/or notices of counter claims by registrants.
5. All supporting documentation can be uploaded securely to our online platform.

Limitations on Complaint Process

1. If the investigation determines that the potential monetary damages and/or restitution exceeds ten-thousand dollars ($10,000), in accordance with R.I. Gen. Laws § 5-65-12(b), the Board may refuse to continue processing the complaint and refer the complainant to Superior Court.
2. If the Hearing Officer determines that a violation of R.I. Gen. Laws Chapters 5-65, 5-65.1, 5-65.2, 5-65.3, 5-73, and/or Parts 1-6 of this Subchapter has occurred, the Hearing Officer may;
   1. Order that a registrant/licensee complete any unfinished work;
   2. Return a deposit if no work has commenced;
   3. Issue fines;
   4. Suspend or revoke a registration/license; and/or
   5. Order the contractor to take additional educational classes if necessary.
3. A Hearing Officer cannot order the Contractor to pay monetary damages and/or restitution. However, the payment of monetary damages and/or restitution can be agreed to by the Parties as part of any settlement/agreement.
4. If applicable, a complaint may be brought in the Superior Court, pursuant to R.I. Gen. Laws § 5-65-12.1.